Terms & Conditions

Terms and Conditions (“Terms”)

*RC Is an abbreviation for Reformer Collective

Please take time to read the following Terms of Use which set out yours and RC’s rights and obligations. These Terms of Use may be updated by RC from time to time. RC advises members to take note of the version of the terms they agree to when signing. Our most current terms can be found at any time at www.roxlife.co.uk.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.reformercollective.co.uk/ website (the “Service”) or accessing our studio or any service operated by RC (“us”, “we”, or “our”). Your access to this site and use of our facility and services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

REFORMER COLLECTIVE MEMBERSHIPS

All memberships commence on the date of purchase and automatically renew on the same calendar date each month unless cancelled in accordance with the terms set out below.

Rolling memberships are non-contractual; however, they will continue to renew automatically until valid written notice of cancellation is received in line with this policy. Memberships purchased with a stated minimum commitment period must remain active for the full minimum term. Early cancellation within the minimum commitment period is not permitted. Upon completion of the minimum term, the membership will automatically convert to a rolling monthly membership unless we are instructed otherwise in writing.

Credits allocated as part of a membership are valid only within the active billing cycle and do not roll over into subsequent months. Any unused credits will expire at the end of each billing period. All class credits are deducted based on the date of attendance, not the date the class is booked. This means that if a class is booked in advance but attended after a membership renewal date, the credit will be taken from the new billing cycle.

To cancel a membership, written notice must be submitted by email to hello@reformercollective.co.uk no later than two full working days prior to the next scheduled renewal date. Cancellation requests received after this deadline will result in the upcoming renewal payment being taken and the membership continuing for the following billing cycle. All membership payments are strictly non-refundable and non-transferable.

REFORMER COLLECTIVE CREDITS AND PASSES

Single credits are valid for 14 days from the date of purchase. Credits purchased in a pack of 10 are valid for 3 months from the date of purchase. Credits purchased in a pack of 20 are valid for 6 months from the date of purchase. Credits purchased in a pack of 50 are valid for 12 months from the date of purchase. All credits & passes are non-refundable and non-transferable (unless written consent has been obtained from RC).

CANCELLATION OF CLASSES

To ensure fairness to all members and to protect the quality, safety, and availability of our timetable, you may cancel classes up to 12 hours prior to the scheduled start time without penalty. Cancellations made less than 12 hours before the class start time will incur a £5 late cancellation fee, and failure to attend a booked class without cancelling (a “no-show”) will incur a £10 fee. Where a late cancellation or no-show occurs, the class credit will be automatically returned to the member’s account to allow rebooking; however, the applicable fee will still be charged. All fees will be charged to the payment method held on file.

We operate a strict zero-tolerance policy on lateness due to health and safety requirements and to avoid disruption to instructors and other members. All members must arrive at least 10 minutes prior to the scheduled class start time. Entry will not be permitted after the advertised start time under any circumstances, and where attendance is refused due to lateness, the booking will be treated as a late cancellation, and the applicable fee will apply.

WAIVER & RELEASE

By attending and accessing RC’s classes and using RC’s facilities and equipment, you accept that there are certain inherent risks and dangers. You accept and are aware that the risks associated with physical activity and participation in classes are wide-ranging, and can include minor injuries such as bruising, sprains etc through to serious injuries including loss of sight, hearing, paralysis, heart attacks and death. Through participating in RC classes you hereby agree that you assume full responsibility for any and all injuries or damage caused or made worse by participation in our classes and activities. Furthermore, you waive and release your right to make any claim against Reformer Collective or our agents for any injury or damage. RC advise all members and guests to obtain written consent from a GP prior to participation in a class or activity. By taking part in a class or activity you agree that you are medically fit and able to do so. Whist RC has put in place a host of comprehensive measures to minimise the risk of coronavirus transmission, members and users accept that we cannot remove this risk entirely.

Nothing in these terms (including but not limited to the “disclaimers” above and limitations of liability below) is intended to exclude or limit any liability that we may have to you by operation of applicable law. However, it should be noted that we accept no liability for the negligence of third parties.

Under no circumstances, including, but not limited to, negligence, will Reformer Collective or its affiliates, contractors, employees, agents, or third party partners, or suppliers be liable for any special, indirect, incidental, consequential, punitive, or exemplary damages that may arise from or are related to the use of the club and/or the site and any outdoor activities, including those that result from the use or inability to use the facilities in the club or the materials on the site, or any other interactions with Reformer Collective, even if Reformer Collective or a Reformer Collective authorised representative has been advised of the possibility of such damages.

TERMINATION BY REFORMER COLLECTIVE LTD

You agree that Reformer Collective LTD, may terminate or suspend any membership or account (or any part thereof) you may have with us or use of the Site and/or Club and remove and discard all or any part of your account or any content uploaded by you, at any time.

Reformer Collective may also in its sole discretion and at any time discontinue providing access to the Site or Club, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have; and/or access to the facilities may be effected without prior notice, and you agree that Reformer Collective LTD will not be liable to you or any third party.

PERSONAL AND SMALL GROUP TRAINING

Please note that these services are provided by third parties and as such any agreement or purchase is made between you and the trainer. We do not accept any liability for any aspect of the PT or Small Group Training session.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Reformer Collective Ltd.

RC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that RC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Updated March 2026.

CONTACT US

If you have any questions about these Terms, please contact us via the ‘Contact Us’ form.

INTRODUCTORY OFFER CLASS TERMS

This offer is subject to availability and Reformer Collective reserves the right to withdraw or amend the offer at any time without notice. Try us for £10/ Intro 3 Credits offers are available for first-time users only who are genuinely interested in purchasing a bundle. The offer is open to local residents only and as such, we require a BN postcode to validate the pass. If multiple codes are used only one visit will be honoured, we reserve the right to cancel upcoming bookings if a duplicate intro offer is purchased.
This offer is non-transferable, non-exchangeable and no cash alternative is available and it cannot be used in conjunction with any other offer.
This offer is governed by English law and is subject to the exclusive jurisdiction of the English Courts.
Reformer Collective Ltd is not liable for the reproduction of this offer or indirect access via third party websites or otherwise of these terms and where such reproduction misstates or omits any of the information or terms and conditions connected with this offer.
Nothing in these terms and conditions shall be deemed to exclude or restrict any person’s statutory rights as a consumer. Details are accurate at time of print.